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Customer Service is our Middle Name
A couple of interesting stories about genuine customer service fiascos. First, via Engadget Sprint’s collections department number is unfortunately close to that of a small-business map publisher.
[It is nearly the same as the number of] a small business owner in the Boston area who says he’s received and logged about 8,000 calls from Sprint customers during the past 2 Ã
Maybe I’m just too hardened to crass American consumerism and commercialism, but don’t you have to be a little dumb to <span class=“caps”>REALLY </span>think that Blockbuster is going to let you rent the movie for a year, and not pay anything extra? I completely agree that their commercials are misleading, but at the same time, I also don’t assume that I’ll be able to pick up big-chested blonde models just because I’m drinking Bud Light.
The irony, in all this, is that Blockbuster’s new system IS better than their old system, and I think it would benefit them better to explicitly state the way it works than just say “No More Late Fees.”
When I use to rent from Blockbuster, and I was late, I could sometimes end up paying $10 or more dollars. With their new system, you get an extra week, <span class=“caps”>AND </span>if you’re later than that, you get charged just one $1.50 restocking fee. $1.50 is a lot less than what I <span class=“caps”>WAS </span>paying in late fees. Heck, paying $15 for the movie itself is a lot less than paying the late fees.
So, yes its misleading and I’m certainly not going to cry a river if someone sues Blockbuster over it. But, at the same time, you should never have believed the freakin’ commercials anyway without first looking into it some.